Mobile / App
a8v operates under a clear set of terms that govern how your account, transactions, and content access work. Whether you use Nagad, Rocket, or another supported wallet, your rights and our obligations are set out here — and access depends on your local law and eligible regions.
These terms apply each time you access a8v, open an account, or carry out a transaction. We write them to be readable — not to obscure what you can and cannot do. Your use of the platform means you have read and accepted the conditions set out here, including those covering wallet transactions made through Nagad or Rocket. Eligibility is not universal: access to a8v is subject to the laws of your local jurisdiction and eligible regions, and it is your responsibility to confirm that use is permitted where you are. We do not accept accounts from regions where access is restricted by law. The terms cover your account data, how we handle transaction records, what content you can access, and the limits of our liability. We update these terms when our services or legal obligations change, and we post the current version here. If a material change affects your account, we will notify you through the contact method you registered. If you continue using a8v after a change is posted, that constitutes acceptance of the revised terms. For any clause you find unclear, our support team is the right place to start — contact details are in the support section below.
Our legal terms are specific in scope. The sections below draw the boundary between what falls under this policy and what sits outside it, so you know exactly where our obligations begin and end.
Your login, session management, and account credentials are covered fully. We set out the conditions under which access may be suspended or closed, and the steps you can take to appeal a decision about your account.
Deposits and withdrawals processed through supported payment methods — including Nagad and Rocket — are within scope. Transaction records are held in your account history and can be reviewed from the wallet section after you log in.
Games, odds feeds, and promotional notices displayed on a8v are covered by these terms. We are responsible for the accuracy of content we publish directly; errors can be reported through the support route listed on this page.
External payment processors, mobile network operators, and any site linked from a8v operate under their own terms. We are not responsible for how those parties handle your data or process your requests once you leave our platform.
You have practical options under these terms, and we want them to be easy to use. If you want to review the transaction records tied to your account, open the wallet history section after logging in — every Nagad or Rocket deposit and withdrawal is logged there with a timestamp and reference number. If you think a detail in your account profile is wrong — name, contact number, or registered payment method — you can correct it from the account settings page. Where a correction requires identity verification, the fields on that page will tell you which documents to submit. If you have a question about how your data is handled or want to raise a concern about any aspect of this policy, the support section below lists the routes available to you. We aim to acknowledge policy questions through our published contact channels, and we keep a record of all formal requests. Raising a concern through the correct channel means it gets routed to the right team.
Log in and open the wallet history section to see every transaction tied to your account, including payment method, amount, and status. Records are stored for the period set out in our retention terms.
Account settings let you update contact information and registered payment methods. Identity verification may be required for certain changes — the page shows which fields need it.
Use the support routes in the section below to send a written query about these terms. Keep your account reference number to hand — it speeds up the process.
You can request account closure through the support contact route. Pending transactions must be settled first, and any remaining wallet balance will be returned via your registered payment method.
If you have a question about these terms or your account rights, the routes below are how you get in touch. Use the one that works best for you — each reaches the same policy and account team.
Send your query to our published support email address. Include your account reference number and the specific clause or issue you are writing about so it reaches the right person quickly.
Open the live chat widget from any page on a8v while logged in. It connects you to the account support team and is the fastest route for questions about active transactions or account access.
The help centre on a8v covers the most common policy questions with written answers. Check there first — if your question is not covered, the chat or email route is the next step.
We hold your account data for as long as your account is active and for the retention period required under applicable rules after closure. Transaction data — including records of Nagad and Rocket payments — is kept in line with financial record requirements and is accessible to you from the wallet history page. Cookies are used to keep your session active and to understand how the site is used at an aggregate level; you can manage cookie preferences from the settings link in the site footer. Account security is your shared responsibility: we protect the platform from our side, and you are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, report it through the live chat route immediately so we can act. To request a change to how your data is handled, or to submit a formal data query, use the email route listed in the support section.
Account and transaction records are held for the period required by applicable rules. After account closure, data is retained only for the mandatory period before being deleted in line with our internal retention schedule.
We use session cookies to keep you logged in and analytics cookies to understand site usage at a collective level. No personally identifying data is shared with third-party advertisers through our cookie system.
Your login credentials are encrypted in transit and at rest. If you notice unusual account activity — unexpected login alerts or unrecognised transactions — contact us through live chat immediately.
To ask how your data is used, request a copy of what we hold, or raise a concern about data handling, send a written request via the support email route. Include your account reference number for a faster response.
Questions about how our terms work, what your rights are, and how to use the contact routes available to you.
Access to a8v depends on your local law and eligible regions. If use of the platform is permitted where you are, these terms apply to your account in full. It is your responsibility to confirm that local law allows access before opening or using an account.
Log in to your account and open the wallet history section. Every deposit and withdrawal — including those made via Nagad or Rocket — is listed there with a reference number, date, and status. Records are retained for the period set in our terms.
Go to account settings after logging in. From there you can update your contact details and registered payment method. Some changes require identity verification — the page will indicate which fields need supporting documents before the update is saved.
After closure, we retain your data only for the period required under applicable rules. Transaction records are kept for the mandatory financial retention period. Once that period ends, your data is deleted in line with our internal schedule. You can request details via the support email route.
Use the email support route listed on this page and include your account reference number. Describe the specific clause or issue clearly. Written queries are routed to the policy and account team and a record of the request is kept on our side.
We update terms when our services or legal obligations change. If a material change affects your account, we notify you through the contact method you registered. The current version is always posted here. Continuing to use a8v after a change is posted means you have accepted the revised terms.