Mobile / App
These Terms & Conditions set out the rules that apply when you open an account with a8v and use any part of the platform, including the lobby, wallet and support routes. Access to our services depends on your local law and the eligible regions we operate in — read these terms before you proceed.
By creating an account on a8v and proceeding through the login or registration flow, you confirm that you have read, understood and accepted these Terms & Conditions in full. These terms apply to every interaction you have with the platform: browsing the lobby, placing wagers, depositing funds via Nagad or Rocket, withdrawing to your mobile wallet, and contacting support through any published channel. We may update these terms when our service changes, when applicable regulations shift, or when we add or remove payment routes. When we do, the revised version becomes effective as soon as it is published at this URL. Continuing to use your account after an update means you accept the new version. We recommend checking this page periodically, especially if your primary deposit method is Nagad or Rocket, as wallet-specific conditions may be revised separately. If any part of these terms conflicts with a jurisdiction-specific rule that applies in your region, the more restrictive condition takes precedence. Access to a8v and the availability of individual features — including payment methods, game categories and promotional notices — depends on local law and the eligible regions we serve. Nothing in these terms overrides applicable local regulation.
Not everything connected to your a8v experience sits under this single document. These terms cover account access, in-platform transactions, lobby content and the support routes we publish. Third-party services — including mobile wallet providers like Nagad and Rocket — operate under their own separate terms, and we are not responsible for how those providers handle their side of a transaction. Knowing what this policy does and does not govern helps you ask the right questions in the right place.
Login, session management, device continuity between mobile browser and desktop, and the steps shown on the account page all fall within these terms. Rules here define what constitutes authorised use of your credentials.
Deposits and withdrawals you initiate through the wallet section of your signed-in account are covered here. The limits, verification steps and processing instructions shown in your account at the time of the transaction apply.
Game availability, lobby categories, published promotional notices and support articles are part of our platform and subject to these terms. We may change, add or remove content at any time without prior notice.
Nagad, Rocket and any other external wallet or payment provider operate under their own agreements. Their terms, fees and service conditions are outside the scope of this document and are not governed by a8v.
These Terms & Conditions are not only obligations — they also describe what you can do with your account. You have the right to review the transaction history held against your account at any time by opening the wallet or history section while signed in. If any detail on your account appears incorrect — a name, contact number or wallet reference — you can request a correction by reaching support through the contact routes published on this page. You may also ask us to clarify how a specific term applies to your account situation. We will respond through the channel you used to contact us. If you decide these terms no longer work for you, you can close your account by following the steps shown in your account settings or by contacting support directly. Closing your account does not cancel any pending transaction already initiated; those follow the rules that applied when you submitted them. Keep your own record of any Nagad or Rocket transaction reference numbers, as these help resolve queries faster.
Your signed-in account area shows a history of deposits, withdrawals and wallet activity. Open the history or wallet tab to see transaction references, amounts and status for any session.
If your registered name, mobile number or wallet reference is wrong, contact support with the correct information. We will confirm the update once verification is complete on our side.
If a term is unclear or you want to know how it applies to your specific account, send us a message through any published support route. We will respond with a plain explanation, not a copy of the full document.
You can ask us to close your account at any time. Pending transactions at the time of your request are processed under the terms that were active when you submitted them.
If something in these terms is unclear, or if you have a question about how a specific rule applies to your account — a Nagad deposit limit, a wallet verification step or a session access issue — use one of the support routes below. We only list routes that are visibly published on this site. We do not invent response windows or service-level commitments we cannot stand behind.
Open the chat icon from any page while signed in. Describe your terms query and a support agent will respond through the same chat window. Useful for quick clarifications on wallet or account rules.
Send a detailed message to our published support address if your query involves transaction records, account correction requests or a written confirmation of how a specific term applies to your account.
The Help Centre on this site contains published articles on account access, wallet use and policy topics. Check there first — many terms questions are answered without needing to contact us directly.
Handling your information and transaction data carefully is part of how we operate — not an add-on. These points cover the practical side of how we manage data, cookies, account security and policy changes so you know what to expect and where to look if something changes.
Account data you submit — including mobile number, wallet reference and transaction history — is held only as long as needed for account operation and any applicable regulatory retention period. We do not share it with third parties outside the payment and verification steps you initiate.
We use cookies to keep your session active across mobile browser and desktop without requiring you to log in repeatedly. Cookie settings can be adjusted in your browser. Disabling all cookies may affect how the lobby and account pages load.
You are responsible for keeping your login credentials private. If you believe someone else has accessed your account, contact support immediately using any published route. Do not share your password or one-time codes with anyone, including people claiming to be from our team.
If you want to know when these terms were last updated, or request a summary of what changed, contact us through the published support routes. We will confirm the current version date and the sections that were revised.
Real questions from people reading this page — answered directly, without sending you back to a vague policy statement.
Yes. These Terms & Conditions apply to your account regardless of how you access the platform — mobile browser, desktop browser or any other supported route. The rules do not change based on the device or connection method you use for a given session.
Any transaction you submitted before account closure follows the terms that were active at the time you initiated it. Pending transactions are processed through to completion. Keep your Nagad or Rocket reference number so you can follow up with support if needed.
Access depends on your local law and the eligible regions we serve. We do not override applicable local regulation. If you are unsure whether access is permitted in your area, check the relevant rules in your jurisdiction before opening or continuing to use an account.
The updated version is published at this URL as soon as it takes effect. We recommend checking this page if you notice a change in available features or payment options. Continuing to use your account after an update means you have accepted the new version.
Contact support through live chat or the published email route and explain which term you are disputing and why. Provide your account reference and any relevant transaction numbers — for Nagad or Rocket payments, the wallet reference speeds up the review considerably.
No. Game availability, lobby categories and supported payment routes — including Nagad and Rocket — may change when we update the platform or when provider and regulatory conditions shift. The current available options are shown in your signed-in account and lobby at any given time.