a8v Privacy Policy: How We Handle Your Information
a8v is direct about what data we collect when you open an account, how we use it, and what choices you have. This policy applies to every interaction you have with our platform — from your first login to wallet transactions made through Nagad or Rocket — and access to our services depends on your local law and eligible regions.
Account data transparency
Nagad and Rocket wallet context
Your right to review records
Contact route for data questions
POLICY POSTURE
What Data a8v Collects and Why
When you open an account with a8v, we collect the information needed to run it: your registered contact details, login activity, device type, and transaction records. Transaction records include wallet activity tied to Nagad, Rocket and other supported payment routes — these records are kept to process your deposits and withdrawals accurately and to resolve any account disputes that arise. We also collect session data such as the browser or app environment you use, because our platform is built for mobile access and we need to deliver the right layout to your screen. We do not sell your personal data to third parties. We share information only where it is required to process a payment — for example, passing a Nagad or Rocket transaction reference to the relevant payment processor — or where we are required to do so under applicable law. Cookies and similar tools track which pages you visit so we can maintain your session across tabs; you can adjust cookie preferences from your browser settings. The full retention schedule for each data category is available on request through our support channel. Your access to this service, and to the data rights described here, depends on your local law and the eligible regions we serve.
Nagad transaction records
Rocket wallet references
Session and device data
Account login history
Cookie and browser data
POLICY COVERAGE
Where This Policy Applies and What It Covers
This policy covers the data a8v processes directly. It does not extend to third-party services that have their own separate terms — for example, the Nagad or Rocket payment interfaces operate under those providers' own privacy frameworks once you leave our platform. Understanding where our responsibility starts and stops helps you know exactly who to contact if a question comes up.
Account Access
All data collected during login, session management and account registration falls inside this policy. This includes the device identifiers and browser signals we read when you connect from a mobile browser or an app environment.
Wallet Transactions
Deposit and withdrawal records processed through our platform are covered here. Once a transaction reference passes to an external payment processor like Nagad or Rocket, that processor's own policy applies to data it holds on its side.
Site Content and Cookies
Pages you visit, game sessions you open and any preferences saved to your account are covered. Cookie data collected by our own scripts sits within this policy; third-party analytics tools linked from the site have their own disclosures.
Third-Party Services
Links to external sites, social platforms or payment gateways are outside our policy scope the moment you navigate away. We are not responsible for the data practices of any service we do not operate directly.
ACCOUNT DATA ACTIONS
Practical Steps You Can Take Under This Policy
Several actions are open to you under this policy, and none of them require a formal legal process to start. You can review the information held on your account by opening the account settings page after logging in — your registered contact details, linked wallet references and recent transaction records are visible there. If any detail looks wrong, you can submit a correction request directly through our support channel; we will check the record against the information you provide and update it where the discrepancy is confirmed. Retention periods vary by data type: transaction records are kept for a defined period to meet standard financial recordkeeping requirements, while session logs are held for a shorter window. You can request a summary of what we hold and how long we keep it by writing to our support team. Where applicable law in your region gives you additional data rights — such as the right to request erasure — you can raise that request through the same support route and we will assess it against the rules that apply to your account.
Review Your Records
Log in and open account settings to see your registered details, wallet references and recent transaction history. This is the fastest way to check what we hold without contacting support.
Correct Account Details
If your registered contact information or wallet reference is listed incorrectly, raise a correction request via our support channel. We verify the change against your original submission before updating the record.
Request a Data Summary
Write to our support team to ask what data categories we hold on your account and how long each is retained. We will respond with a plain-language breakdown of the relevant records.
Raise an Erasure or Restriction Request
Where your local law and eligible region allow it, you can ask us to erase or restrict processing of specific data. Contact support with the details and we will assess the request under the applicable rules.
REACH OUR TEAM
How to Contact a8v About This Policy
If you have a question about this policy, a concern about your account data, or a request to review or correct a record, our support team is the right starting point. Use the channel that suits your situation — written questions about data rights are easiest to handle over email or live chat so there is a clear record of your request and our response.
Live Chat
Open the chat widget from any page on the site while you are logged in. Live chat is the fastest route for account-specific questions, including queries about what data is linked to your wallet.
Email Support
Send your data question or correction request to our support email address, which is listed on the contact page of the site. Email is the preferred route for formal data rights requests, as it creates a written record for both sides.
Help Centre
The help centre on the site covers common account and policy questions, including how to update your registered details and what to do if a Nagad or Rocket transaction record looks incorrect in your account history.
HOW WE HANDLE DATA
Data Handling, Cookies and Account Security at a8v
We approach data handling as an operational responsibility, not a formality. Every layer of our account system — from login to wallet activity — is built with the assumption that your information should be kept to what is needed, stored appropriately, and accessible to you on request.
Data Minimisation
We collect only what is needed to run your account, process a payment through Nagad or Rocket, and maintain your session. We do not collect data beyond what these operational tasks require, and we do not share it with advertisers.
Cookie Controls
Cookies keep your session active and remember your preferences across pages. You can manage cookie settings through your browser. Disabling non-essential cookies will not prevent you from logging in or accessing your account wallet.
Account Security
Login credentials are stored in hashed form — we do not hold your password in readable text. If you notice unexpected activity on your account, contact support immediately using live chat or email so we can check the login history attached to your session.
Retention and Deletion
Transaction records are kept for a defined period aligned with standard financial recordkeeping requirements. Session and device logs are retained for a shorter window. You can request the specific schedule for your account data through our support email.
POLICY QUESTIONS
Frequently Asked Questions About This Privacy Policy
These questions cover what we hear most often about account data, wallet records and your rights under this policy. If your question is not listed here, our support team can respond to it directly.
What personal information does a8v collect when I open an account?
We collect your registered contact details, the device and browser information from your login session, and the wallet references you use for deposits and withdrawals — such as a Nagad or Rocket account number. We keep this to the minimum needed to run your account correctly.
Does a8v share my data with anyone outside the platform?
We share data only where it is required to process a payment — for example, passing a transaction reference to Nagad or Rocket — or where applicable law requires us to. We do not sell your data to advertisers or unrelated third parties.
How can I see what information is stored on my account?
Log in and open the account settings page. Your registered details and recent transaction records are visible there. For a full breakdown of every data category we hold, contact our support team by email and we will put together a plain-language summary.
Can I ask a8v to correct or delete my account data?
Yes. Raise a correction request through live chat or email support with the detail you want changed. For deletion or erasure requests, the outcome depends on your local law and eligible region — contact support and we will assess your request against the rules that apply.
How long does a8v keep my transaction records?
Transaction records — including Nagad and Rocket wallet activity — are kept for a defined period that meets standard financial recordkeeping requirements. Session and device logs are held for a shorter window. You can request the specific retention periods by writing to our support email.
Does this policy apply if I access a8v from a different device or browser?
Yes. This policy covers all account activity regardless of the device or browser you use. Session data is collected each time you log in, whether you are on a mobile browser or switching between environments — all of it falls under the same policy and the same data rights.
Mobile / App